Welcome to Shop.co.nz's Buyer Protection. We want you to shop without worrying about the product turning up on your doorstep or not meeting your needs. That's why we provide guarantees that ensure you'll receive your item on time and as described.
You will get a full refund if your order does not arrive within the delivery time range listed on the website.
If your item is significantly different from the product description, then you can either
It's easy and straightforward to use our Buyer protection programme.