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    Buyer Protection

    Buyer protection

    Welcome to Shop.co.nz's Buyer Protection. We want you to shop without worrying about the product turning up on your doorstep or not meeting your needs. That's why we provide guarantees that ensure you'll receive your item on time and as described.

     

    1. Full Refund if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time range listed on the website.

     

    2. Full or Partial Refund if the item is not as described

    If your item is significantly different from the product description, then you can either

    • Return it and get a full refund, or
    • Get a partial refund and keep the item.

     

    How it works

    It's easy and straightforward to use our Buyer protection programme. 

    1. Contact us and state the order number and what the problem with the product is.
    2. We'll contact the supplier on your behalf and will refund you fully or partially (if you decide to keep the product).