We accept Credit Card, Debit Card, Bank Transfer and New Zealand Post Money Order.
The following credit cards can be used on Shop.co.nz:
The details for each payment method will be provided during check-out.
We recommend paying by Credit Card, Debit Card or Bank Transfer.
There are a couple of common reasons an item can't be delivered to a PO Box and a physical street address must be used on checkout.
To buy these types of items, use a physical street address for delivery instead of a PO Box.
We collect information from most of our suppliers to track shipments. In events where shipments go missing or are late, we will update customers directly.
For detailed order and delivery information, please visit your order history page and click the list icon to the right of the order in question. This will be updated regularly as your order moves through the order track process.
Here is a brief explanation of how an order is processed at Shop.co.nz and the different order statuses.
If your order has been marked as "Shipped" please check the estimated delivery time for your order. Rural address will take longer to be delivered.
For delivery over the busy Christmas period, we will make special announcements regarding order cut off times.
If the order doesn't arrive within 2 working days from the final date in the delivery estimate, please let us know.
All missing parcels claims must be lodged within 60 days after the dispatch date.
Shop.co.nz does not provide a customer service phone number. We have found that the best way to keep our prices as low as possible for you, our valued customer, is to answer queries by email. Our customer service staff are well trained and experienced in answering any sort of query you may have by email. Just because we don't have a phone number doesn't mean that real people don't work here! Check out our About Us page.